Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.
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The rule of one percent reminds me that all I have to do is to improve by one percent. He has books on change, customer service and apparently golf, that look for very basic concepts – 2 or 3 at most. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.
Consistency alongside ongoing improvements plus the ability to alter course more quickly were keys to creating Raving Fans. Blanchard Goodreads Author.
Raving Fans: A Revolutionary Approach to Customer Service
Shopbop Designer Fashion Brands. As you uncover customer’s vision one bit at a time, work it into your vision or reject it. There’s a problem loading this menu right now. Everyone touched by your product is your customer, from original purchase agent to end user. Either way, they buy in bulk.
A traditional customer service paradigm
There are no chapters yet pages end at odd spots, some of which blanhcard have a paragraph or two, the margins are weird. The protagonist at one point wonders how these businesses afford to offer such extravagance, but this question isn’t addressed in the book. I adore this book! No exceptions contemplated or allowed. Feb 10, Jessa Allen rated it liked it. Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective.
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There are three main lessons in the book and the rest is filler. English Choose a language for shopping. Would you like to tell us about a lower price?
Raving fans – Customer Service Book Summary
I suppose there is a large segment of the corporate population jen does not read regularly. Jul 09, Jeff Raymond rated it did not like it Shelves: Goodreads helps you keep track of books you want to read.
It is really quite brilliant. If you need a book to help you manage Customer Service Book Title: Mar 03, Cathy Allen rated it really liked it Shelves: Each owner explains a different rule they employ and how by incorporating these rules into a system, their businesses flourish. Turn On the People in Any Organization. Blanchard writes fun fables, but this one comes complete with a golf-loving Fairy Godmother named Charlie, who introduces our open-minded hero to a series of new colleagues who can explain the simple process of ensuring an exceptional customer experience.
I was asked to read his for work, as part of an improvement initiative.
Get to Know Us. In an easy to read fictional style, rich with real life examples, the authors have painted a picture that will engage your creative thought processes and shift your customer service paradigm; by the end you will believe customers can become raving fans of your business. So much pertinent information that anyone working the world of customer service should devour and reflect upon regularly.
To build further on your customer service knowledge, and once you have read Raving Fans by Ken Blanchardit would be beneficial to read I was your customer. He takes him on trips to various places of business who are succeeding because of their service standards AKA creating Raving Fands and learns how he can use this in his new position. What you have to do is promise more and deliver more. Please try again later. Either I try to do too much at once and get frustrated or I sit immobilized because of the size of the job ahead.
Meet customer needs whenever possible, even if it means sending them to a competitor. Implement semi-annual performance reviews for all employees.
They’re right when they say this is a very simple book.
I no longer know whether I picked up this book and read it because I was irritated by the level of customer service I often get, or if my irritation is caused by learning from this book how ridiculously easy it is to provide good service.
The book is written like a goofy fairy-tale–but you understand the gimmick and it helps you read the book quickly, makes memorable the lessons, and enables fsns to easily reference the points it is making. Thank and reward employees for looking after customers, so they keep doing it.
Anyone who works in customer service can learn much from this easy read.