The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Remove the user and service endcaps for access to the lifting mechanisms.

Learn more about HP’s privacy policy. Second view of service-end lifting assembly for the alignment bar. Unable to determine warranty status.

HP Scitex FB500 Industrial Printer Troubleshooting

Warranty removed from product: Already have an HP account? This page requires Javascript. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit fb5500 while moving message, complete the following steps:.

Ensure that the components on both user end and service end are checked for any problems. Product sold by third party: This product was sold by a reseller. Please try again shortly.

Clear the alignment bar path of any foreign objects, such as a piece of media. Asia Pacific and Oceania. Advance the belt so that any cured ink is no longer in the alignment bar path.


This product was designated to be returned to HP. Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem. Accessing lift assemblies in HP Scitex FB and FB printers To inspect the alignment bar lifting mechanisms for any problems, the user and service endcaps must be removed for access.

Please try again shortly. Clear any foreign debris, such as dust, from between the encoder strip and the reader. The alignment bar hit something while moving message appears fv500 the control panel when the alignment bar is unable to move normally.

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HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

bp If The alignment bar hit something message continues to appear on the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration. See your browser’s documentation for specific instructions. If there is nothing obvious blocking the path, the message may appear for one of these reasons:. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation.

It matches the product: Choose a different product series.


How does HP install software and gather data? In Figures 3 and 4, the input roller assembly has been removed for clarity. Would you like to view the product details page for the new product?

Product has been exchanged: Verify that the mechanical links between the bar and the actuator assembly are secure and not catching or binding on any other printer components.

Any electrical cabling is not visible in this view. We are unable to determine your warranty status for the product and serial number provided. Touch the Up and Down buttons on the control panel to move the alignment bar up and down.

Ho serial number provided does not match the previously selected product. Please use the product number and serial numbers of the new product to validate warranty status. Verify that the encoder strips are clean and fully seated into their brackets. This product has been exchanged for a new or refurbished product.

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